TuneUp is a program that, like it's name implies, is intended to help you improve the performance of your computer. I purchased and installed TuneUp 2007 because it was recommended to me by a colleague. However, I am not sure that I should continue to recommend it myself because TuneUp Tech Support seems to have trouble replying to e-mails for tech support!
After using TuneUp 2007 successfully I decided to upgrade to TuneUp 2008. Unlike my experience with Norton/Symantec products, the upgrade went very well. The new interface was a bit different, so I had to figure out how to locate, for instance, the feature which finds and corrects problems in the computer's Registry - a feature which I use weekly.
I had never noticed TuneUp's disk defragmentation utility if it was in version 2007. But it is fairly obvious in version 2008, so I decided to try it. Rather than just defraging the disk, it first checks and reports on the amount of fragmentation. The utility told me that my disk was about 7% fragmented and did not need to be defragmented
I decided that if I did a defrag now I could avoid the time taken up after fragmentation became serious. I was used to needing around an hour to do my weekly disk defrag (using AusLogics Disk Defrag). So at about 10 minutes before 2 PM I started the TuneUp 2008 defrag utility. The program told me that I had about 5 hours
(!) to go. After defragmenting for an hour, it still said 5 hours to go.
After defragmenting 2 hours, it still said 5 hours to go. After defraging
for 5 hours, it still said 5 hours to go. After defraging 8 hours it still
said 5 hours to go. This didn't seem quite right. But I let it continue
and went to bed.
Can you imagine how long TuneUp 2008 would have taken had my hard drive been seriously fragmented? A week? A month?
That morning, 31 May 2008, I e-mailed TuneUp Tech Support and asked if this was a bug in their program and if they could fix it. After more than a week without hearing from them, I e-mailed them again (10 June 2008.) This time I received an automated response that my message had been received. A little later the same day I received an actual response appologizing for the delay and saying that they were working on a solution. They hoped to have an update by the end of the month to solve the problem.
We'll see what happens next.