Modellbahn Ott - Model Train Supplies
What about shipping and handling fees coming to 60% of the value of the model railroad items ordered?
Be VERY careful if you are thinking about buying supplies from Modellbahn Ott.
I recently ordered three items totaling $51.49 plus $12 shipping and handling. However, two items were out of stock and I was sent only one item - and still charged the $12 S&H fee (the postage on the shipping box came to $2.49) The invoice told me that I would be charged an ADDITIONAL $12 if I wanted to purchase the backordered items. Needless to say, I immediately cancelled the backorder!
To be fair, Modellbahn Ott does have an "Our Ordering Terms" link on their home page - but you could easily miss the small font and the location that you would never discover unless you had some reason to scroll nearly to the bottom of the page.
I received a reply confirming my cancellation, along with an attempt to justify the large S&H fee (the things that I ordered were "low priced" items). He also said, "When you ordered two of the horses, only on [sic](1) was shown to be in stock on our web site. Unfortunately, that inventory couldn't be located."
Couldn't be located?